Frequently Asked Questions

You can return Yokaya CarGuard if you did not open its packaging and did not operate it
You may continue enjoying your peace of mind by applying to your Yokaya CarGuard point of purchase to extend your subscription or alternatively give us a call at 0850 811 89 59 YOKAYA customer service.
You must extend your subscription once it is ended in order to continue using your Yokaya CarGuard. However, you will pay a very smaller amount since you already had purchased the device.
If a malfunction occurs within your subscription time, YOKAYA will give you free support and change your device if required. In such cases please contact us at 0850 811 89 59 YOKAYA customer service.
No. Since you already purchased the device, it became your property. You do not have to bring it back to us.
You can continue using your Yokaya CarGuard in your new car. You just have to consult an authorized Yokaya CarGuard technical service to get your device mounted on your new car.
5 people of your choice can use the application on your account.
Yokaya CarGuard Smart Car and Passenger Safety device works with a very low energy. Given your car just waited without any driving at all, it takes 37 days of Yokaya CarGuard to empty your battery of 45 Ah or 50 days if your car has a 60 Ah battery.
No. Yokaya CarGuard does not interfere with any electronic or mechanic parts of your car which may cause change or abolishment of your car. It does not cause or lead to any damage in your car neither.
In order to have your Yokaya CarGuard function properly, eliminate the risk of faulty mounting and secure Yokaya CarGuard’s warranty, it is crucial that you have it mounted at an authorized Yokaya CarGuard technical service.
In order to have your Yokaya CarGuard function properly, eliminate the risk of faulty mounting and secure Yokaya CarGuard’s warranty, it is crucial that you have it mounted at an authorized Yokaya CarGuard technical service.
You can have more information about YOKAYA at its official website, www.yokaya.com or alternatively give us a call at 0850 811 89 59 YOKAYA customer service.
Yokaya Smart Car and Passenger Safety System gets its location information by the signals from the GPS satellites. You might see your car on the app in the location where the final signal received since it is very hard to get signals from indoor locations by the GPS satellites. Thus, you may see your car inside an indoor parking lot but may not see its exact location.
Alert sensitivity can be set by Yokaya CarGuard users. If you have encountered such a situation then you probably have set your alert to a very sensitive mode. Yokaya CarGuard offers you different sensitivity levels. You may lower the alert sensitivity while you set it. Very high sensitivity levels may trigger alert notification even when there is another car passing close to your car. We suggest you use these high levels of sensitivity if you have to leave precious belongings in your car.
It is not possible to have a data communication once there is no GSM coverage. However, YOKAYA CarGuard records location and all other data to be sent once GSM communication is back.
You can get support by calling us at 0850 811 89 59 YOKAYA CarGuard customer support. YOKAYA will forward you to an authorized technical service if there is a malfunction with your device after the diagnostics.
Yokaya CarGuard can work when it is abroad. Call us at 0850 811 89 59 YOKAYA customer support to get help.
Yokaya CarGuard gives you instant notification when; there is an interference to your car (theft attempt, hit, etc.) in case of an accident, panic button is pressed, your car gets towed away, valet drives your car without permission.
You can start using Yokaya CarGuard after downloading its app by the password sent to you through the email you provided.
Yes. You can use the Yokaya CarGuard app on the smart phones you downloaded on by entering your username and password.
If your car gets stolen, you can see its location on your Yokaya CarGuard app but we strongly recommend that you do not handle things by yourself and get in touch with the police and authorities immediately. By means of Yokaya CarGuard the authorities can easily find your stolen car. You can call us for support by calling us at 0850 811 89 59 Yokaya CarGuard customer services.
No. None of your information will be shared with any entity, institution or establishment unless there is a court order demanding so.
In case of an accident call us at 0850 811 89 59 YOKAYA customer service for support or call the authorities.
You can track the latest moves of your car on our app and understand if it is functioning or not. Besides the system will notify you if there has been any interference with your device.
Yes. Yokaya CarGuard is compatible with all cars and models.
No. The installation fee is included in the price when you purchase Yokaya CarGuard.
Yokaya CarGuard is within warranty for 2 years within its purchase. All device related problems are under our guarantee.
Yokaya CarGuard cares a lot about your data security and privacy. We do not share your data information.
The required SIM card comes inside the device ready to use when you purchase. You are not required to get a SIM card at all.
Yokaya CarGuard is within warranty for 2 years within its purchase.